Refund policy
At Southern Glitz Formal Wear, your satisfaction is our top priority. If something isn’t quite right, we offer a clear and customer-friendly return and refund process for customers in the United States.
Return Window (30 Days)
You may request a return within 30 days of the delivery date.
To be eligible for a return:
• The item must be unused and in original condition
• All accessories, inserts, and original packaging should be included (if possible)
• Proof of purchase or an order number is required
For hygiene and safety reasons (especially for pet-related products), we may be unable to accept returns for items that have been used, opened, or show signs of wear, unless the item arrived damaged/defective or was incorrectly delivered.
How to Start a Return
To initiate a return, email us at southernglitzformalwear@gmail.com with:
• Your full name
• Your order number
• The reason for the return
• Photos (required if the item was damaged, defective, or incorrectly delivered)
Our support team will send you return instructions and guide you through the process.
Return Shipping (United States)
• If the return is due to a damaged, defective, or incorrectly delivered item, we will cover return shipping (or provide an appropriate solution).
• For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.
Refund Processing (Up to 7 Business Days)
After we receive and inspect your return, we will notify you of the approval status.
• Approved refunds are processed within 7 business days
• Refunds are issued to the original payment method
Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
Items Not Eligible for Return
To protect product quality and customer safety, we cannot accept returns for:
• Items showing signs of use, wear, chewing, washing, or damage after delivery
• Items missing essential parts or original packaging
• Final sale items (if marked as such at purchase)
• Gift cards (if applicable)
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at southernglitzformalwear@gmail.com. We’ll arrange a replacement or refund at no extra cost to you.
Exchanges
If you’d like a different size, model, or color, please start a return and place a new order for the desired item (subject to availability).
Questions or Support?
We’re here to help. If you have questions about returns or refunds, contact us at southernglitzformalwear@gmail.com.
CONTACT INFORMATION
Support: 8AM–8 PM/Monday-Friday
Business Name: Southern Glitz Formal Wear
Phone Number: +1 601-933-9539
Business Mail: southernglitzformalwear@gmail.com
Business Address: 190 Riverwind E Dr #204, Pearl, MS 39208, United States.