Have a question? We have answers. If you don't see what you're looking for, please contact us — we're happy to help!

Orders & Shipping

1. How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also log into your account to view your order status.

2. How long does shipping take?

• Standard: 6-10 business days

• Expedited: 3-5 business days
  Orders are processed within 1-3 business days.

3. Do you ship internationally?
Currently, we only ship within the United States. We hope to expand soon!

4. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

Returns & Exchanges

5. What is your return policy?
We accept returns within 30 calendar days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. See our full Return Policy for details.

6. Who pays for return shipping?

• For change of mind: Customer pays return shipping.

• For defective or incorrect items: We cover return shipping.

7. How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5-10 business days to your original payment method.

Products & Sizing

8. How do I find the right size?
Each product page includes a detailed size guide. We recommend measuring yourself (bust, waist, hips) and comparing to the chart provided.

9. Are the colors accurate?
We do our best to display colors accurately. However, slight variations may occur due to different screen settings.

Account & Privacy

10. Is my payment information secure?
Yes! Our website uses SSL encryption, and we do not store your credit card details. All transactions are processed securely.

11. Do I need an account to order?
No, you can checkout as a guest. However, creating an account lets you track orders, save your address, and access your history.

Contact Us

12. How can I reach customer service?
We're here to assist! Contact us:

• Email: support@southernglitz.shop

• Phone: +1 601-933-9539

• Address: 190 Riverwind E Dr #204, Pearl, MS 39208, United States.

• Hours: Monday-Friday, 9:00 AM - 5:00 PM [Central Standard Time - CST]

We aim to respond within 24-48 business hours.